Privacy policy
This privacy policy (the “Policy”) together with the Website terms and conditions of use here and any other documents referred to in it sets out the basis on which we will process any personal data we collect from you. Please read the Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the GDPR and all appropriate data protection legislation (“the Act”), the Data Controller is Ivar Arhsim.
In this Policy, when we refer to “you”, we are referring to you, as the person or entity accessing, viewing, and/or using the Website. Any reference to “we”, “our”, “us” etc is a reference to Ivar Arhsim.
1. PERSONAL DATA AND YOUR PERSONAL INFORMATION
Personal data is information that is possible to attribute to a natural person. Examples of personal data could be social security numbers, given names, addresses, emails, and other contact information. Your purchase history can also be classified as personal data and sometimes even an IP-address – if it could be attributed to a natural person.
Categories of personal data
* Full name
* Social security number
* Contact Information (e.g. address, e-mail, and telephone number).
* Your correspondence
* Information about the time of purchase, place of purchase, and possible complaints
* Technical information about your equipment
2. TYPE OF PERSONAL DATA WE COLLECT AND PURPOSE?
We collect your personal data when you place an order, sign up for our marketing and newsletter-emails, browse our website or use the other services offered by our website (www.ivararhsim.com) or contact our customer care service.
2.1 TO MAKE A PURCHASE
We will retain your personal data until the purchase is fulfilled and fully complete (this includes delivery and payment) and for 36 months thereafter to handle an eventual complaint and/or guarantee matters. Please note that a time-frame of 30 days can be added due to administration.
The retain of your personal data is necessary for us to fulfill our commitments by the purchase agreement. If personal data can not be given, we will not be able to fulfill our commitments and therefore the purchase will be denied.
When personal data may be used (for the purpose)* Delivery (including notification and contact regarding the delivery)
* Managing payment
* Handling complaints and guarantee matters
Categories of personal data that may be processed for this purpose* Full name
* Social security number
* Contact Information (e.g. address, e-mail, and telephone number)
* Payment history
* Payment information
* Order information (e.g. what type of product that been purchased, if the product will be delivered to another address)
2.2 IN ORDER TO HANDLE CUSTOMER SUPPORT MATTERS
The handling is necessary for us in order to accommodate our and your interest to manage customer support matters until the customer support matter have been completed.
When personal data may be used for the purpose* Communication and answering possible questions when in contact with our Customer Service team (via telephone or digital channels including social media)
* Identification
* Handling eventual complaints or support matters (including technical support)
2.3 MARKETING
If/When you have given consent to receive direct marketing, Ivar Arhsim will handle personal data that is registered for direct marketing until you deregister or inform Ivar Arhsimt that you no longer would like to receive direct marketing. Please note that a time frame of 30 days may occur due to administration. The direct marketing dispatches are received by persons who themselves registered through application for newsletters or if the person has had direct contact with an employee at Ivar Arhsim.
When personal data may be used for the purpose
* Newsletter mailing or other forms of direct –or email marketing
* Ads on social media platforms where Soft Goat operate
Categories of personal data
* Full name
* Contact information (e.g. address, email, and telephone number)
* Information about the time of purchase, place of purchase, and possible complaints
3. HOW LONG DO YOU SAVE YOUR PERSONAL DATA?
Ivar Arhsim is treating your personal data as long as it’s necessary to the purpose and as long as there are legal grounds for the purpose.
4. HOW DO WE HANDLE SOCIAL SECURITY NUMBERS?
When you are completing a purchase at Ivar Arhsim and pay, you will be asked to type in your social security number. When and if you choose to pay with the Himalayan bank at Ivar Arhsim and have to type in your social security number, it is directly being sent to the bank. Ivar Arhsim does not treat or store your social security number, even though it is being typed into the Ivar Arhsim website.
5. WHAT IS COOKIES AND HOW DO WE USE IT?
Cookies are small text files that are being stored on your hard drive when you are visiting websites. We are using first-hand cookies and third-party cookies for the main purposes of web functionality, web statics, and marketing. Some cookies are necessary to ensure that the website is working correctly. These cookies keep track of your settings and make your shopping experience more comfortable by, for example, recognizing your device and remember your preferences and settings. Cookies are also used to gather information about, for example, the duration of a visit, visited websites, if a transaction was completed or demographic information like ethnicity, gender, and age. This information is being used for analytical purposes and makes it possible for us to create the best shopping experience for you. The cookies we are using do not gather the information that can be used to track or identify individuals.
5.1 REMOVE COOKIES
You can easily remove cookies from your computer or mobile device through your browser. For instructions on how to handle and delete cookies, go to “help” in your browser. You can choose to de-activate cookies or get a notification every time a new cookie is being sent to your computer or device. Please observe, that if you choose to de-activate cookies, you will not be able to use all functions on our website.
5.2 DO YOU HAVE THIRD-PARTY COOKIES?
We are using some commercial collaborators that enable us to make our website and our offers more interesting to you. The cookies that are being used in these cases give us information on what products you have been looking at if something was bought, what products you searched for etc. In this context, some of our commercial collaborators are saving some information about what websites you have visited before and what products that you have shown interest in. The purpose is to be able to show you a commercial that is aligned with what you are interested in, in the best way possible.
5.3 RETARGETING
Our website is using a retargeting technique. We are using this technique to be able to make our internet offers more interesting to you. This technique enables us to reach out to internet users that already have shown interest in our website and our products on our collaborator’s websites.
5.4 GOOGLE ANALYTICS
This website is using Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods that enable an analysis of your use on our website. For example, ”Cookies”- text files that are being stored on your computer. The creation of information about your using of this website is usually transmitted to one of Google’s servers in the USA and is saved there.
6. HOW ARE MY PERSONAL DATA PROTECTED?
We are using IT-systems to protect the secrecy, integrity, and access to personal data to ensure that they are protected against unlawful access, loss, destruction, or damage. It’s only the people who actually need to treat your personal data to meet our stated purpose who has access to it.
7. HOW DO I CONTACT YOU IF I HAVE ANY QUESTIONS?
You can always contact our customer support with questions regarding our privacy policy at info@ivararhsim.com We may do changes in our privacy policy. The latest version is always available at www.ivararhsim.com
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8. YOUR RIGHTS
8.1 You always have the right to demand a confirmation that we are keeping information about you. If we do treat information about you, you also have the right to know what information we are treating and why. If the information we keep about you is wrong, you always have the right to demand it to be corrected.
8.2
If we treat your personal data with consent as a legal ground, you have the right to withdraw the consent at any time with future effect.
8.3
Registered have the right to oppose that their personal data is used for marketing. The easiest way to stop getting direct marketing is to unregister from mailing by clicking the ”unsubscribe”-button in the send-out or contact us at info@ivararhsim.com.
8.4
Registered always have the right to get their personal data deleted. An exception is if we are guilty to keep the information according to the law.